“Agility”, “flexibility”, “mobility” and “efficiency”  these are key watchwords emerging out of advanced IT procurement. Each play a critical role in differentiating an existing service from the competition. In addition, the emergence of cloud computing, virtualization, and mobility is forcing enterprises to further rethink the way they do business.

Through our Infrastructure Managed Services (IMS), IAP helps you transform and manage your critical IT infrastructure more efficiently, integrating infrastructure and applications as a single, seamless entity. 

IAP is a leading provider of enterprise class IT Infrastructure Management Services. IAP offers complete range of scalable IT solutions for customers seeking to outsource their IT infrastructure and IT management.

Here are some common pain points that business probably experiences with IT:

  • Too much complexity due to multi-technology environment that needs to be monitored and managed by your IT team
  • Operational teams are constantly in reactive mode - ‘break and fix it’ patterns hurt business
  • Technology keeps changing leading to cost escalation
  • IT deployments keep falling back because business grows faster than your infrastructure can scale
  • Long turn-around-times due to third-party dependencies within your IT environment leading to service unavailability for your customers
  • Hard to hire and scale in-house skilled resources leading to constant human resource expenditures
  • Risks of being non-compliant may lead to loss of confidence in your brand and potential customer loss
Our Solutions

IAP’s Infrastructure Managed Services (IMS) offers a wide spectrum of services covering IT Infrastructure Consulting, Design, Implementation, Operational Support, Cloud Enablement and Hosting. IAP leverages its unique approach of Business First Infrastructure Management Services in creating customized service delivery plan aligned to the business needs of the client. Our solutions come with multiple sourcing options such as co-sourcing, out-sourcing and staff augmentation to the clients.

IMS Service Offerings
Datacenter Services
  • 24x7 Monitoring and Support Services
  • Server Management
  • Databases Management
  • Storage Management
  • Network Management
  • Security Management
  • E-Mail Systems
  • Directory  Management
  • Hosting etc.
Application Operations
  • 24x7 Monitoring and Support Services
  • Support of Business Applications
  • ERP
  • CRM
  • Environment & Release Management
  • Change Management
  • Batch operations Management
  • Patch Management etc.
End User Computing
  • Remote Desktop Support
  • Desk Side Support
  • IT Service Desk
  • Asset Management
  • Break-fix
  • Antivirus Management etc.
IT Service Desk
  • Powered up" Service desk
  • Process Automation
  • IT Concierge Services (White Glove Support)
  • Command Centre
  • Specialized Support (Level 1.5)
  • Application Support Desk
  • Mobile Device Management
  • Instadesk
  • A short term desk set up when quick ramp-up of resources is required due to an acquisition
  • Business change, and seasonal/periodical activities to support the business needs
Cloud Services
  • Cloud Assessment & Strategy
  • Design & Implementation
  • Data Center To Cloud Migration
  • Cloud Optimization & Automation

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